507 Pacific Ave. Long Beach CA 90802 • Tel 562.432.5934 • Andreas Mitisek: Artistic & General Director

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This is the website of Long Beach Opera. Your privacy is important to us. By using our website, you agree to our Privacy Policy which is designed to protect and keep private your personal information (information that can be used to personally identify you, hereafter, (Information) while delivering the best possible programs and services to you. Our Policy may change from time to time effective upon posting on this website. If you are concerned about how your information is used, you should check back at our website periodically. This Policy was last updated on August 22, 2009.

What Information Do We Collect From You?

  1. Like many websites, each time you visit the website, we automatically collect your IP address and the web page from which you came. In order to administer and optimize the Website for you and to diagnose problems with our website, we use your IP address to help identify you and to gather broad demographic information about you. We use cookies to record session information, such as pages visited, articles downloaded and items that you add to your shopping cart.
  2. We also collect names, email and postal mailing addresses as well as telephone numbers that are volunteered to us by you in connection with a request for information, services, programs or purchases from Long Beach Opera.
  3. We collect financial information volunteered by you in connection with specific purchases or donations. We may ask you to enter your credit card or account information in our database if you are ordering online. All information you will be asked to enter is protected using SSL (Secure Sockets Layer) encryption to prevent it being intercepted by anyone else as it is transferred over the Internet. We collect this information on a transaction-by-transaction basis and will never authorize the release of this information with anyone not directly involved in processing the transaction. This information may be encrypted and stored for logging purposes, and portions of this information will be used to confirm your purchase to you.
  4. Except as specified above, we do not collect personal information about you unless you voluntarily provide it to us.

How Do We Use the Information We Collect?

  1. The information we collect is used to improve the content of our website, used to notify you about updates to our website and used to and/or shared with other reputable organizations, to help them contact you for marketing purposes and shared with other arts organizations, non-profits and company sponsors.
  2. We do not make our customer e-mail list available to other organizations.
  3. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events.  You may receive mailings from other reputable companies. You can, however, have your name put on our do-not-share list by e-mailing us at customerservice@longbeachopera.org .
  4. If you supply us with your telephone number on-line, you may receive telephone contact from us with information regarding orders you have placed on-line or with information regarding new products and services or upcoming events.
  5. Financial information is used to process and complete purchase and donation transactions and is used and protected as explained above. More specifically, after you make a purchase, we may send follow up e-mail(s) regarding the transaction.  It includes contact information, record of the online purchase and/or donation and the credit card company and may also include the last four digits of the credit card you used to make the transaction.

What steps are taken to ensure the security of personal information collected on the website?

  1. As mentioned above, we hold your financial information on our secured systems for use by The Long Beach Opera personnel or our agents who assist you in your use of our website or fulfillment of your orders, requests and/or purchases for a period of time reasonable in light of the purpose for which it is processed.
  2. We use industry-standard encryption technologies when transferring and receiving any voluntarily provided visitor data exchanged with our website. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our website.

With whom does Long Beach Opera share the financial information it gathers/tracks?

  1. We provide your credit card information to the credit card processing company to charge you for your purchases and we provide your name and address to our employees and/or fulfillment agents to ship tickets or other products to you or to acknowledge receipt of your donation. Our fulfillment agents are not permitted to send your information to anyone else.
  2. We may provide aggregated financial information about you to third parties, but such information may not be used to identify individual visitors.

What about other links to other websites provided on Long Beach Opera website?

Our website contains links to other websites operated by other parties. When you click on these links and visit these other websites, regardless of whether or not they contain our brand names, trademarks and other intellectual property, you need to be aware that we do not control these other websites or these other websites' business practices, and that this privacy policy does not apply to these other websites. Consequently, the operators of these other websites may collect different kinds of information about you, and may use and disclose that information in different ways than we would if it were collected on the Website. We encourage you to review their privacy policies and remind you that we will not be responsible for their actions.

What is Long Beach Opera's unsubscribe and data-removal policy?

We do not intend to transfer information that personally identifies you to anyone else without your knowledge and approval at the time it is collected from you. You will also have the opportunity then to indicate whether you wish to decline to receive promotional or marketing material about other products and services of Long Beach Opera or others. Please note, however, that unless you request that we do not do so, we may contact you about matters that affect your use of our website such as the status of your orders, to inquire about your satisfaction with our programs and services or to notify you of other special events and services. In addition, if you wish to unsubscribe from receiving any information or contact from Long Beach Opera, please email us at customerservice@longbeachopera.org . Please put, “Request to Unsubscribe” in the subject line.

How can I review for accuracy, update or otherwise change the personal information you have about me?

Upon receipt of specific request, we can provide you with access to your unique identifier information (e.g., customer number or password) that we maintain about you and contact information (e.g., name, address, phone number) that we maintain about you. You may request access to this information by e-mailing us at customerservice@longbeachopera.org . Upon request we can also give you the ability to have inaccuracies corrected in your contact information, transaction information. You can request such access by sending us email at customerservice@longbeachopera.org .

If you have any questions or comments about our Policy, or if you believe that this website is not complying with this Privacy Policy, we can be reached via e-mail at: customerservice@longbeachopera.org . Please make sure to include “Privacy Policy Inquiry” in the subject line. You may wish to confirm your email by sending us a copy to our postal address: Our postal address is: Long Beach Opera, Privacy Policy Inquiry, 507 Pacific Avenue, Long Beach, CA 90802.